Who You Are:

• Someone who always sees the bright side and the best in people
• Someone who enjoys coaching a team while helping to oversee day to day operations
• A valuable member of the community and look constantly for ways to help those around us.
• Someone able to problem solve with optimism and be focused on staying away from bad​ energy or drama.
• A proactive thinker in relation to driving sales and profitability - comprehensively​ understanding the business
• Someone with a thirst for product knowledge, particularly within the denim category.
• Someone who asks “Why?” - ensuring that team efforts align with our values and strategic​ initiatives.
• Be adept with technology and apps and familiar with industry-related blogs and feeds.
• ​Have a bachelor’s degree or equivalent combo of education and experience.
• ​Have 2 or more years of management experience with similar scope.
• ​Be available when we are busy, including: nights, weekends and holidays.

What You'll Do:

• Support the store director in overseeing and staffing daily operations, as well as, special events
• Communicate the brand voice of imogene + willie to our customers and team
• Partner with director to deliver regular touchbase conversations with sales staff (i.e​ performance, behavior, and recognition)
• Support director in facilitating monthly staff meetings
• Delegate daily tasks to shop sales staff
• ​Lead sales floor and shop flow; support fittings, engage customers, manage team breaks,​ sales team support
• ​Provide operational support including but not limited to helping with ecommerce orders, Slack
• communication and systems troubleshooting
• ​Support shop outreach list; add customer contacts to engage during promotions and events
• ​G​eneral responsibilities: training, laundry, store feedback / customer requests, shop upkeep /​ cleaning, interviews / hiring decisions
• Provide supervisor level intervention for escalated situations (customer and staff)
• Evaluate customer feedback on experience, product, and deliver coaching/feedback as​ necessary
• Help the director work with the team to meet weekly, monthly, and yearly sales goals.
• ​Work as a partner to the Customer Experience team and Nashville shop team
• Work as a partner with the other directors to maintain communication and team connection
• Lead the shop team by example through optimal operations, superior product knowledge,​ excelling sales, and communication of brand story
• Ensure training and shadowing is abundant and assist in helping the company create and​ maintain great training approaches and onboarding processes.

Who We Are:

imogene + willie was founded in 2009 with a dedication to high-quality, handcrafted denim. For over 15 years, the brand has remained committed to always producing in the USA, prioritizing community and authentic storytelling. Made with love, made to last. We offer:

• A fast-paced, energetic, creative environment with passionate people who care a great deal about what we make and how
• Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few)
• Generous retirement contributions: employer matched 401k 
• Generous product discounts

Disclaimer: by applying for this position, you are consenting to background checks and employment verification. 

Equal Opportunity Employer: imogene + willie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, age, national origin, disability, or veteran status.

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